Privacy Policy

Effective Date: 5 September 2026
Last Updated: 5 September 2026

This Privacy Policy forms part of the Clariq Terms of Service and Conditions of Sale.

1. About This Policy

1.1 This Privacy Policy explains how Clariq Limited collects, stores, uses, discloses, protects, and otherwise processes personal information.

1.2 This Policy applies when you:

• Visit the Website;
• Create an account;
• Purchase Goods or Services;
• Contact Clariq;
• Subscribe to communications;
• Submit enquiries;
• Participate in promotions; or
• Otherwise interact with Clariq.

1.3 This Policy should be read together with:

• Clariq Terms of Service and Conditions of Sale;
• Clariq Shipping & Delivery Policy;
• Clariq Returns & Refunds Policy; and
• Clariq Legal Notice.

1.4 Capitalised terms used in this Policy have the meanings given in the Clariq Terms of Service.

2. Clariq Details

Clariq Limited
NZBN: 9429053861740

Email: info@clariq.nz

Website: www.clariq.nz

3. Privacy Principles

3.1 Clariq is committed to protecting personal information and complying with applicable privacy laws.

3.2 Clariq will take reasonable steps to ensure personal information:

• Is collected lawfully;
• Is collected for legitimate business purposes;
• Is stored securely;
• Is used appropriately;
• Is not retained longer than necessary; and
• Is protected against unauthorised access or disclosure.

3.3 Clariq operates in accordance with the Privacy Act 2020 and applicable New Zealand privacy obligations.

3.4 Where Clariq collects personal information directly from an individual, Clariq will take reasonable steps to inform that individual of:

• The purpose of collection;
• The intended recipients of the information;
• Whether providing the information is voluntary or mandatory;
• The consequences of not providing information where applicable;
• The individual's rights of access and correction; and
• How to contact Clariq regarding privacy matters.

3.5 Where Clariq receives personal information indirectly from another source, Clariq may provide additional privacy notifications where required by law. 

4. Personal Information We Collect

4.1 Depending on your interaction with Clariq, we may collect:

Identity Information

• Name
• Company name
• Job title

Contact Information

• Postal address
• Delivery address
• Billing address
• Telephone number
• Email address

Account Information

• Account credentials
• User preferences
• Account settings

Transaction Information

• Orders
• Quotations
• Purchase history
• Returns history
• Payment confirmations
• Product preferences

Communication Information

• Email correspondence
• Contact form submissions
• Customer service enquiries
• Feedback and reviews

Technical Information

• IP address
• Browser type
• Device type
• Operating system
• Website usage data
• Session information
• Referring website information

5. How Information Is Collected

5.1 Clariq may collect information directly from you when you:

• Create an account;
• Place an order;
• Request information;
• Subscribe to communications;
• Contact us; or
• Interact with the Website.

5.2 Information may also be collected automatically through:

• Cookies;
• Website analytics;
• Shopify technologies;
• Server logs; and
• Website security systems.

5.3 Clariq may receive information from third-party providers including:

• Shopify;
• Payment processors;
• Freight providers;
• Marketing providers;
• Customer service platforms; and
• Public business information sources.

6. How We Use Personal Information

6.1 Personal information may be used to:

Supply Goods and Services

Including:

• Processing orders;
• Processing payments;
• Managing accounts;
• Shipping products;
• Managing returns;
• Providing support services.

Operate and Improve the Business

Including:

• Product development;
• Website improvements;
• Customer service improvements;
• Business administration;
• Internal reporting.

Security and Fraud Prevention

Including:

• Account verification;
• Fraud detection;
• Security monitoring;
• Risk management.

Marketing and Communications

Including:

• Product updates;
• Educational content;
• Promotions;
• Industry insights;
• Service announcements.

Legal and Regulatory Purposes

Including:

• Compliance obligations;
• Product recalls;
• Regulatory enquiries;
• Dispute management;
• Legal proceedings.

7. Shopify Platform

7.1 Clariq's online store is hosted by Shopify.

7.2 Shopify may collect and process personal information necessary to:

• Operate the online store;
• Process transactions;
• Detect fraud;
• Improve platform performance; and
• Provide e-commerce functionality.

7.3 Information submitted through Clariq's store may be processed by Shopify and its service providers.

7.4 Customers should also review Shopify's privacy practices where relevant.

8. Cookies and Website Technologies

8.1 The Website may use:

• Essential cookies;
• Analytics cookies;
• Functional cookies;
• Security cookies;
• Marketing cookies.

8.2 Cookies help Clariq:

• Operate the Website;
• Improve user experience;
• Understand website performance;
• Remember preferences; and
• Improve marketing effectiveness.

8.3 You may disable cookies through your browser settings, although certain Website functions may become unavailable.

9. Disclosure of Personal Information

9.1 Clariq may disclose personal information to:

Service Providers

Including:

• Shopify;
• Payment processors;
• Freight companies;
• IT providers;
• Hosting providers; and
• Marketing providers.

Professional Advisers

Including:

• Accountants;
• Lawyers;
• Insurers; and
• Compliance advisers.

Government Agencies

Where required by law or regulatory obligation.

Business Transactions

Where reasonably required in connection with:

• Mergers;
• Acquisitions;
• Business restructuring; or
• Asset sales.

9.2 Clariq does not sell personal information to third parties.

9A. Product Safety Communications

9A.1 Clariq may use customer contact information to communicate:

• Product safety information;
• Updated Safety Data Sheets (SDS);
• Recall notices;
• Safety alerts;
• Regulatory updates;
• Hazard reclassifications;
• Product withdrawals; and
• Other information reasonably necessary to protect health, safety, property, or the environment.

9A.2 Product safety communications may be sent regardless of marketing preferences where Clariq reasonably believes the communication is necessary to:

• Meet legal obligations;
• Protect customer safety;
• Protect third parties;
• Support regulatory compliance; or
• Prevent environmental harm.

9A.3 Customers acknowledge that safety communications form an important part of Clariq's obligations as a supplier of chemical, sanitation, environmental, industrial, and professional-use products. EPA guidance recognises SDS documentation and hazard communication as critical safety mechanisms for hazardous substances. 

10. Overseas Disclosure of Personal Information

10.1 Some service providers engaged by Clariq, including Shopify and related technology providers, may store or process personal information outside New Zealand.

10.2 Where Clariq discloses personal information outside New Zealand, Clariq will take reasonable steps to ensure that recipients:

• Are subject to privacy safeguards that provide comparable protections;
• Are contractually required to protect the information appropriately; or
• Otherwise satisfy applicable legal requirements.

10.3 Overseas processing may occur in connection with:

• Website hosting;
• Cloud storage;
• Payment processing;
• Fraud prevention;
• Customer support systems;
• Marketing platforms; and
• Business management systems.

10.4 By using the Website and Services, you acknowledge that overseas processing may occur where reasonably necessary for the operation of Clariq's business. Overseas disclosure requirements are addressed under New Zealand privacy principles. 

11. Data Security

11.1 Clariq uses reasonable technical, organisational, and administrative safeguards to protect personal information.

11.2 Security measures may include:

• Access controls;
• Encryption technologies;
• Secure hosting environments;
• Security monitoring; and
• Backup systems.

11.3 No system can guarantee absolute security and customers acknowledge that internet communications carry inherent risks.

11A. Privacy Breaches

11A.1 Clariq will take reasonable steps to identify, investigate, manage, and respond to suspected privacy breaches.

11A.2 Where Clariq becomes aware of a privacy breach that may cause serious harm, Clariq may notify:

• Affected individuals;
• The Office of the Privacy Commissioner; and
• Other parties where required by law.

11A.3 Clariq may take immediate action necessary to:

• Contain the breach;
• Protect affected individuals;
• Investigate the incident;
• Prevent further unauthorised access; and
• Maintain business continuity.

11A.4 Customers should notify Clariq promptly if they become aware of any unauthorised access, disclosure, misuse, or security concern relating to personal information provided to or held by Clariq. Privacy Act obligations include management and notification of serious privacy breaches. 

12. Data Retention

12.1 Clariq retains personal information only for as long as reasonably necessary to:

• Supply Goods and Services;
• Maintain customer accounts;
• Meet legal and regulatory obligations;
• Respond to product safety matters;
• Manage recalls and compliance requirements;
• Resolve disputes; and
• Protect legitimate business interests.

12.2 Retention periods may vary depending on the nature of the information and the purpose for which it was collected.

12.3 When personal information is no longer required, Clariq will take reasonable steps to securely:

• Delete;
• Destroy;
• Anonymise; or
• De-identify

that information. Privacy Principle 9 requires information not be retained longer than necessary.

13. Access and Correction Rights

13.1 Subject to applicable law, individuals may request:

• Access to personal information held by Clariq;
• Correction of inaccurate information; and
• Information regarding how personal information is processed.

13.2 Requests should be submitted using the contact details contained in this Policy.

13.3 Clariq may require reasonable verification of identity before processing a request.

13.4 Rights of access and correction are recognised under New Zealand privacy law. 

14. Marketing Communications

14.1 Customers may receive marketing communications where permitted by law.

14.2 Customers may unsubscribe from promotional communications at any time using:

• The unsubscribe function within communications; or
• By contacting Clariq directly.

14.3 Clariq may continue to send non-marketing communications relating to:

• Orders;
• Accounts;
• Product recalls;
• Product safety notices;
• Compliance matters; and
• Customer service requirements.

14.4 Clariq will comply with the Unsolicited Electronic Messages Act 2007 when sending commercial electronic messages.

14.5 Customers may withdraw consent to marketing communications at any time.

15. Children's Privacy

15.1 Clariq products and services are not intended for children.

15.2 Clariq does not knowingly collect personal information from persons under 16 years of age.

15.3 If Clariq becomes aware that personal information has been collected from a child without appropriate authority, reasonable steps will be taken to delete that information.

16. Privacy Complaints

16.1 Customers who believe Clariq has improperly handled personal information should contact Clariq in the first instance.

16.2 Clariq will investigate privacy complaints and respond within a reasonable timeframe.

16.3 Clariq will seek to resolve complaints fairly and promptly.

16.4 If you are not satisfied with Clariq's response, you may lodge a complaint with the Office of the Privacy Commissioner.

17. Changes to this Policy

17.1 Clariq may amend this Privacy Policy from time to time.

17.2 The most recent version will be published on the Website.

17.3 Changes take effect from the Effective Date shown at the top of this Policy unless otherwise stated.

17.4 Continued use of the Website or Services following publication of an updated Policy constitutes acceptance of the revised Policy.

18. Contact Us

For all privacy-related enquiries, requests, corrections, complaints, or access requests, please contact: