Shipping & Delivery Policy

Effective Date: 5 September 2026
Last Updated: 5 September 2026

This Shipping & Delivery Policy forms part of the Clariq Terms of Service and Conditions of Sale.

1. About This Policy

1.1 This Policy explains how Clariq Limited processes, ships, delivers, and manages products supplied through Clariq sales channels.

1.2 This Policy should be read together with:

• Clariq Terms of Service and Conditions of Sale;
• Clariq Returns & Refunds Policy; and
• Clariq Privacy Policy.

1.3 Capitalised terms used in this Policy have the meanings given in the Clariq Terms of Service.

2. Clariq Details

Clariq Limited
NZBN: 9429053861740

Email: info@clariq.nz
Website: www.clariq.nz

The registered office is not a warehouse, collection point, dispatch centre, or delivery address.

3. Shipping Coverage

3.1 Clariq currently supplies products throughout New Zealand unless otherwise stated.

3.2 Some products may be subject to:

• Dangerous goods restrictions;
• Hazardous substance controls;
• Freight limitations;
• Carrier restrictions;
• Geographic restrictions; or
• Regulatory restrictions.

3.3 Clariq reserves the right to decline delivery where supply cannot be completed safely, commercially, or lawfully.

3.4 International shipping is not available unless expressly approved by Clariq in writing.

4. Order Processing

4.1 Orders are processed during normal business days only.

4.2 Orders are not typically processed on:

• Weekends;
• New Zealand public holidays; or
• Business closure periods.

4.3 Processing times may vary depending upon:

• Product availability;
• Stock location;
• Dangerous goods requirements;
• Freight scheduling;
• Manufacturing lead times; or
• Regulatory requirements.

4.4 Submission of an order does not guarantee immediate dispatch.

4.5 Clariq reserves the right to hold an order where additional verification or information is required.

5. Shipping Timeframes

5.1 Delivery estimates are provided for guidance only unless otherwise agreed in writing.

5.2 Delivery timeframes commence after an order has been processed and dispatched.

5.3 Delivery times may vary between carriers, regions, and product classifications.

5.4 Certain hazardous products may require specialist freight services which may increase delivery times.

5.5 Clariq does not guarantee delivery on a particular date unless expressly agreed in writing.

5.6 Customers should allow additional time for:

• Rural deliveries;
• Offshore islands;
• Dangerous goods freight;
• Weather events;
• Peak freight periods;
• Holiday periods; and
• Circumstances outside Clariq's reasonable control.

6. Shipping Charges

6.1 Shipping charges are calculated at checkout or quoted separately.

6.2 Freight charges may vary based on:

• Destination;
• Package size;
• Package weight;
• Order value;
• Delivery method;
• Dangerous goods classification; and
• Rural delivery requirements.

6.3 Additional freight costs may apply where:

• Remote delivery locations are involved;
• Special handling is required;
• Multiple consignments are necessary; or
• Carrier surcharges apply.

6.4 Any applicable shipping charges will be disclosed before an order is finalised.

7. Dangerous Goods and Hazardous Substances

7.1 Certain Clariq products may be classified as:

• Hazardous substances;
• Dangerous goods;
• Corrosive substances;
• Environmentally hazardous substances; or
• Regulated chemical products.

7.2 Shipping methods may be restricted for these products.

7.3 Some products may not be eligible for:

• Air freight;
• Express delivery services;
• Authority-to-leave services; or
• Certain delivery addresses.

7.4 Clariq may require:

• Additional carrier verification;
• Workplace delivery addresses;
• Adult recipients; or
• Additional information before dispatch.

7.5 Clariq reserves the right to modify freight methods where required to comply with legal, carrier, or safety obligations.

8. Delivery Requirements

8.1 Customers must provide:

• Accurate delivery details;
• Current contact information; and
• Any information reasonably required to complete delivery.

8.2 Customers are responsible for ensuring:

• Delivery access is available;
• Delivery locations are safe;
• Appropriate persons are available to receive shipments where required; and
• Hazardous products can be lawfully accepted at the delivery location.

8.3 Deliveries may be refused where:

• The location is unsafe;
• The recipient is unavailable;
• Legal requirements cannot be met; or
• Carrier instructions cannot be followed.

9. Delivery Risk

9.1 For Consumer purchases, risk transfers in accordance with applicable New Zealand law.

9.2 For Business Customers, risk passes upon delivery to the nominated delivery address unless otherwise agreed in writing.

9.3 Customers should inspect deliveries promptly upon receipt.

9.4 Customers should not accept packages showing evidence of:

• Leakage;
• Significant damage;
• Tampering; or
• Unsafe conditions,

without documenting the issue and notifying Clariq as soon as reasonably practicable.

10. Tracking

10.1 Where tracking services are available, tracking information will generally be provided following dispatch.

10.2 Tracking information is supplied for convenience only.

10.3 Carrier tracking systems are managed by third parties and Clariq is not responsible for:

• Tracking outages;
• Tracking inaccuracies; or
• Carrier system failures.

11. Failed Deliveries

11.1 Additional freight charges may apply where delivery cannot be completed because:

• Incorrect delivery information was supplied;
• Delivery was refused;
• No authorised recipient was available;
• Access restrictions prevent delivery; or
• Repeated delivery attempts are required.

11.2 Where a shipment is returned to Clariq due to customer error or non-acceptance, Clariq may charge:

• Re-delivery costs;
• Return freight costs;
• Handling fees; and
• Storage costs where reasonable.

11.3 Clariq may cancel an order where delivery repeatedly cannot be completed.

12. Delays Beyond Clariq's Control

12.1 Clariq shall not be responsible for delivery delays resulting from circumstances beyond its reasonable control, including:

• Weather events;
• Natural disasters;
• Transport disruptions;
• Freight network congestion;
• Industrial action;
• Customs or regulatory actions;
• Government restrictions;
• Supply chain disruptions;
• Carrier delays; or
• Force majeure events.

12.2 Delivery estimates are automatically extended by the duration of any such event.

13. Damaged, Lost or Missing Deliveries

13.1 Customers must notify Clariq as soon as reasonably practicable if:

• Goods arrive damaged;
• Goods arrive leaking;
• Goods appear unsafe;
• Goods are missing; or
• The shipment appears incomplete.

13.2 Customers should retain:

• Packaging;
• Product labels;
• Freight documentation; and
• Photographic evidence

until Clariq advises otherwise.

13.3 Clariq may investigate claims with carriers before determining the appropriate remedy.

13.4 Nothing in this clause limits any rights available under applicable New Zealand consumer law.

14. Authority to Leave

14.1 Authority-to-leave deliveries may be offered at the discretion of the carrier.

14.2 Customers requesting authority-to-leave acknowledge that delivery may occur without a signature.

14.3 Authority-to-leave instructions may not be available for:

• Dangerous goods;
• Hazardous substances;
• Restricted products; or
• Higher-value consignments.

14.4 Clariq reserves the right to require signature-on-delivery services where appropriate.

15. Export and International Deliveries

15.1 Clariq products, labels, SDS documentation, and technical information are primarily prepared for New Zealand use.

15.2 Where Clariq agrees to export products:

• Additional compliance requirements may apply;
• International restrictions may apply;
• Additional freight charges may apply; and
• Customers are responsible for complying with local laws and import requirements.

15.3 Clariq may refuse export requests at its discretion.

16. Contact Us

For all shipping and delivery enquiries, please contact:

Clariq Limited
NZBN: 9429053861740

Email: info@clariq.nz

If your shipment arrives damaged, leaking, incomplete, or incorrect, please contact Clariq as soon as possible and provide photographs where available.